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Frequently Asked Questions
Find answers to common questions about our products and services
If your order hasn’t left our warehouse yet, we can still adjust the address. Please contact us as soon as possible at helpdesk@smib.jp with your order number and updated details.
Netherlands, Belgium and Germany = 1–2 business days
Rest of Europe = 2–4 business days
Outside Europe = 2–8 business days
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.
We ship using trusted couriers to ensure fast and reliable delivery. Shipping fees are based solely on carrier rates, we don’t make a profit on shipping.
Returns & Exchanges
If you are not happy with your purchase and wish to return/exchange an(y) item(s), please return your order within 30 days from receiving your order.
Return Address:
Singel 260, 1016 AB Amsterdam
Yes, exchanges are possible. Send an email to helpdesk@smib.jp with your order number and the items you’d like to exchange.
Once your return has been received, please allow up to 7 business daysfor processing. You’ll receive a confirmation email once your refund or exchange is complete.
No, sale items can be returned unless otherwise stated on the product page.
If you received the wrong item or something arrived damaged, please contact us within 7 days of delivery with photos of the issue. We’ll make sure to resolve it quickly.