FAQ

Orders & Shipping

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I've just placed an order, is it still possible to modify or cancel my order?

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

What is the current status of my order?

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

What is the delivery time of my order?

REGION DELIVERY TIME SHIPPING COSTS
Netherlands 2 - 4 € 6.41 - € 6.91
Belgium 2 - 4 € 9.50
EU 3 - 7 € 13.00
United Kingdom 3 - 7 £ 15.00
United States 3 - 10 $ 25.00
Rest of the World 3 - 10 € 23.00

*business days

Returns

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What is your return policy?

What are the expenses of returning?

Please note that return shipments are at your own expense.

The costs of a return differ based on the shipping company and country that you ship it from.

Visit our Return Portal to start your return and create a return label.

Also, hold on to the tracking code of your return until your return is processed.

PAYMENTS

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What are the available payment methods?

iDeal

CreditCard

PayPal

Apple Pay

ShopPay

Will there be any additional costs to my order?

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges.

Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by Sumibu.