For questions about an order, product, payment or delivery, email helpdesk@smib.jp or use the contact form.

• We aim to reply within 1 to 2 business days.
• Include your order number when contacting us about an existing order.
• Order changes or cancellations are only possible before processing has started.
• For a damaged or incorrect item, include clear photos of the item, packaging and shipping label.

Find the most common answers about products, sizing, stock, orders and payments.

• Available sizes, fit, materials and care instructions are shown on each product page.
• An order confirmation is sent by email after checkout.
• Tracking is sent once your parcel has been handed to the carrier.
• Sold-out products cannot be reserved. Restocks are announced through the website or SMIB channels.
• Discount codes must be entered during checkout and cannot be added after the order is placed.

Eligible items can be registered for return within 20 days after delivery.

• Items must be unworn, unwashed and returned in their original condition with all tags attached.
• Return shipping costs are paid by the customer, unless the item is faulty or the wrong item was delivered.
• Items showing signs of wear, washing, damage, perfume or missing tags may be refused.
• Refunds are issued to the original payment method after the return has been received and inspected.
• Original shipping costs and import duties are not refunded unless required by law.

Orders are processed on business days. The available delivery methods, final costs and current estimate are shown during checkout.

• Netherlands, Belgium and Germany: approximately 1 to 2 business days after dispatch.
• Rest of Europe: approximately 2 to 4 business days after dispatch.
• Outside Europe: approximately 2 to 8 business days after dispatch.
• International orders can be delayed by customs.
• Local import duties, taxes or handling fees are the responsibility of the recipient.
• Check your tracking first when a parcel is delayed or marked as delivered.