RETURNS
EXCHANGES

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within the return window for a refund.

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in their original condition
• Original packaging must be intact
• All tags and labels must still be attached

The following items cannot be returned:

• Personalized or custom-made items
• Intimate or sanitary products
• Sale or clearance items

Follow these steps to return your order:

1. Click the Start return button
2. Select the items you wish to return
3. Print the return label
4. Pack the items securely in their original packaging
5. Attach the return label to the package
6. Drop the parcel off at the selected service point

Once we receive your return:

• We inspect the returned items
• Approved refunds are sent to the original payment method
• Processing times can depend on your payment provider
• You receive an email confirmation when the return has been processed

For an exchange, contact helpdesk@smib.jp with your order number and the item and size you would like to exchange.