Product Returns
We accept returns for items in their original, unworn, and unused condition within 14 days of delivery.
HOW TO RETURN AN ITEM
Here’s how:
Log in to your account at account.sumibu.nl.
Don’t have an account? No worries — just create one using the same email you used to place your order.
View your orders
Once logged in, you’ll see all your previous orders.
Click 'Request Return' next to the order you’d like to return.
Choose the item and reason for your return.
Follow the instructions
After submitting your request, you’ll receive a return label or further steps via email.
RETURN CONDITIONS
Returns are accepted within 14 days of receiving your order.
Items must be unworn, unwashed, and in their original condition.
Some items (such as sale items or underwear) may be excluded from returns.
Once we receive and inspect your return, we’ll issue your refund within 5 business days.
Please note: Shipping fees are non-refundable.
NON RETURNABLE
Socks
Earrings
Unworn & Unused Items